Florida Answering Service

 

Florida Telephone Answering Service

Maria is a patient of Dr. Hanna. Although it is now after regular business hours, Maria is in a medical emergency and needs to contact Dr. Hanna as soon as possible. The only option Maria has is to leave a message on the answering machine provided by the Doctors office. On top of the fact that she is dealing with a medical emergency, Maria has the additional anxiety and stress of anticipating the return call from her doctor. After many hours passed, her call is finally returned. The Doctor is sure that there must be a better means of retrieving messages, particularly in emergency situations. An answering machine can perform only one task…taking a message. An answering machine places many restrictions on the patient attempting to leave a message. Lacking human contact during emergency situations leaves patients with the uncertainty of not knowing when their call will be returned.

A Telephone Answering Service can resolve all of these issues. A Telephone Answering Service provides a live, courteous individual to assist the patient. The Telephone Answering Service operator is capable of discussing the patient's situation and can determine the level of urgency of their call. There may be many calls that the Telephone Answering Service assists with that are of much concern to the patient but can be solved without the actual doctor. Doctors and Physicians realize that they cannot be accessible to their patients twenty four hours a day, but by providing a Telephone Answering Service, there is always a line of communication.